Guideline for a correct car charging and FAQ

Here are the most useful info for users who choose Eway charging stations

01 October 2019

ZapGrid app

To recharge your vehicle on an Eway charging station, download the ZapGrid application (compatible with both Android and iOS) for free on your smartphone and register.

Once registered you can access the services provided, such as:

  • Geo-location of the charging stations installed in the surrounding area, or those present in an area of ​​interest;
  • Information on the single columns (supply power, type of socket);
  • Instant view of free and occupied charging stations;
  • Instant view of the charging stations in service and out of service;
  • Guide to the recharge process with messaging that accompanies the user step by step (initial unblocking, choice of recharging slot, start of recharge, final release of the receptacle, interruption of the recharge in case of need);
  • Possibility to pay the service directly from the application using a Paypal account or a credit card;
  • Display of historical data of the recharges made.

Guideline for correct recharging

  1. Access ZapGrid and select the column you are interested in (option 1) or scan the QRCode of the socket, yellow label (option 2)
  2. Select the socket (only for option 1)
  3. Select the charging slot you prefer
  4. Start charging to unlock the socket
  5. Insert the plug into the socket of the station (remember to first connect the plug to the vehicle and then to the column)
  6. At the end of the charging time remove the plug from the socket of the column
  7. If you want to stop charging before the time, press the red button “Stop charging”
  8. Push “Back to home” to finish

FAQ for a correct charging procedure

-How can I stop charging my vehicle?
To stop the charging in progress, click on the appropriate “Stop charging” button on the app and wait for the confirmation message.

-Do I have to pull the plug out of the column or the car first?
The plug must be removed from the column first.

– Can I stop charging using the control in the car?
No, to stop the recharge in progress you must click on the appropriate “Stop the recharging” button on the app.

– In case of anomalies marked by the vehicle, how can I stop the recharge?
Also in this case you have to click on the appropriate “Stop the recharging” button on the app.

– Can I start a new recharge at the end of the chosen time?
To start a new charge, remove the plug from the column, wait for the plug to close and the transaction to finish. You can then proceed with a new recharge.

– If the GPS signal does not position me correctly, how can I recharge my vehicle?
If the GPS signal does not work properly you can frame the QR code by selecting the “Scan QR-Code” button from the user page.

– Where can I find the QR code to enable the socket?
The QR code to enable the single socket is present under the charging socket of each station.

– When I start a recharge from the app, does the socket unblock immediately?
Once the button on the app is pressed, the command is sent immediately to the column, but there are time lag due to the type of internet connection present.

– Can I recharge without a data connection on my smartphone?
No, a data connection is required on your smartphone to recharge. In case of problems with the mobile signal you can use Freersm, the free AASS wifi line.

– How far away do I have to be to start a recharge?
To be able to interact with the charging station you must be near it.

– Can i recharge my Tesla vehicle?
You can recharge your Tesla vehicle by setting the 16 Ampere start beforehand on the car to avoid alignment problems with the charging station.

– How can I retrieve my login credentials?
You can retrieve your login credentials using the appropriate function at the bottom of the login page.